- 2018 Korea Consumer Newsletter No.3
- Level of satisfaction with car sharing service is high in ‘ease of use and responsiveness to customers,’ but low in ‘price and compensation procedure’
- Consumer satisfaction survey of hotel booking websites shows high satisfaction with‘accurate room information,’but low with‘additional costs’
- Consumers show a high level of dissatisfaction with refund policies regarding webtoon and webnovel services
- KCA, supports resolution of consumer damages associated with direct purchases from UK online shopping websites
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