Browsing by Author 이영애

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Issue DateTitleAuthor(s)
2015불평처리 만족도와 장기관계 형성 의도에 영향을 미치는 고객 상담 서비스 품질 요인에 관한 연구 = Customer counselling service quality factors that affect on the satisfaction of compliant handling and long-term relationship intention이영애